Frequently Asked Questions

Check out answers to our most frequently asked questions here. For further information, please reach out to us at sales@ozarknanomaterials.com

 

How do I place an order?

  • Email a purchase order (PO) to sales@ozarknanomaterials.com or fax it to 479-595-0570
  • Call us at 479-595-0662 to place an order over the phone. Please be prepared to provide your credit card information to finalize your order. (Your card will not be charged until your order has shipped.)

Which payment methods are accepted?

  • ACH Transfer
  • Wire Transfer
  • Check
  • MasterCard, Visa, Discover, American Express (PLEASE NOTE: We do not accept credit card payments for orders greater than $1,000 USD)

*All payments must be made in USD currency.

When will my order be delivered?

Products currently in stock ship within 1 to 2 business days. Products out of stock ship within approximately 2 to 3 weeks. Standard shipping is FedEx 2Day (2 business days) for domestic orders and FedEx International Priority (1 to 3 business days) for international orders. Overnight shipping is available upon request for domestic orders.

Can I place a custom order?

Yes! Please email us at sales@ozarknanomaterials.com with your desired specifications.

What is the lead time for a custom order?

Custom orders have an average lead time of 3 to 6 weeks. If you are in a rush, please let us know and we will do our best to accommodate your timeline.

How are custom orders priced?

Custom orders are priced on a case by case basis. If you have a budget, please let us know and we will do our best to work within it. Please email us at sales@ozarknanomaterials.com for a quote or for additional information regarding custom orders.

What is the concentration of a typical sample?

Our standard concentrations for organic soluble materials are 2mg/mL or 5mg/mL. Our standard concentration for water soluble materials is 1mg/mL. Different concentrations can be provided upon request.

Are alternative ligands and solvents available?

Alternative ligands and solvents may be available upon request. Please email sales@ozarknanomaterials.com to inquire about the availability of a certain ligand or solvent.